I've been struggling with not being able to articulate how I'm feeling about the overlap between disabled and trans issues in light of the Supreme Court ruling, the overambitious interim "guidance" from EHRC, and how widely the decision is being interpreted by police forces and NHS bodies and etc.

Around the time I started testosterone, I realized that medical transition is effectively acquiring a long-term health condition and while, yes there is specific transphobia in healthcare, there is also endemic ableism and a lot of the negative experiences that heretofore-non-disabled trans people are shocked and miserable about are just part of how healthcare treats people with any chronic health conditions.

So yesterday I read something on Facebook shared by a page called The Disabled Eco-Enby. It's so good but so long. )

Time for a million more "a trans person peed here and nothing bad happened" stickers, I think.

I think even cis allies should be leaving them in all the public toilets they use at this point because it'll be true even if they're not the ones making it true.

I've seen some good disability solidarity regarding bathrooms: people saying "yeah get yourselves a RADAR key, I don't mind waiting to pee if this is what it takes to keep yourself safe" and things like that.

I've seen the Reasonable Access advice about asserting yourself during disability discrimination shared as also being relevant to gender discrimination.

And the Disability Rights UK statement on the Supreme Court ruling made me want to stand up and cheer...not least because they got it out almost immediately afterwards; a lot of people were feeling raw and vulnerable and it really helped to have this already out there. I've always thought that the social model applies to trans people in a similar way to how it applies to disability -- the suffering isn't essential, the barriers are put there by society -- and it's great to see those parallels highlighted.

The survey also found that most Britons (53%) don’t consider listening to an audiobook to be equivalent to having read that same book. Just 29% said that they think of listening to audiobooks to be the same as reading...

Okay.

I don't think it's a very well-worded question.

I don't think audiobooks are "the same" because I prefer to read some kinds of books as audio and others as ebooks.

I think a good narrator can add a lot to a book. (I can't imagine the Murderbot series without Kevin R. Free's amazing narration.

I also love Scott Brick as an audiobook reader, he's a big reason that a book about salt has become a comfort re-read for me.I can't imagine the Murderbot series without Kevin R. Free's amazing narration. I also love Scott Brick as an audiobook reader, he's a big reason that a book about salt has become a comfort re-read for me. Both Nigel Planer and Stephen Briggs make Terry Pratchett books better.)

But I don't think that's what people mean here.

I think at least some of those people are saying that audiobooks aren't as good as reading. They're not "real" reading.

And I think that because people regularly say that audiobooks "don't count."

Some of this is the same kind of snobbishness that doesn't even "count" ebooks as "real."

But some of it is specifically ableism.

The article keeps referring to books "read or listened to." The implication is that these aren't the same. Listening isn't reading.

I actually wonder what would happen if braille was explicitly included. Like we don't say that braille users touched a book, we still say they read it.

"Things blind or partially sighted people wish sighted people knew..." goes the social media post.

The third comment is already from the parent of a blind child.

And of course it's saying "my child can do anything a sighted person can do!"

Yeah. Including grow up with a lot of ableist thought patterns, which is what I did in that environment.

When I went back later, it was a whole thread. Full of stuff like "nothing will stop my VI grandson!"

Okay I hope he can get a job or benefits, I hope he can get a bus or a train!

I know we're still fighting the same misconceptions that were old when I was young, that if the default assumption is that blind people can't do things it's an improvement to say we can. I just wish there was a bit more nuance and less defensiveness, less evidence that the adults in the situation have accepted the ableist premise of society and are still defining success as "exactly the same as a sighted person."

I dunno. Maybe I was just seeing this in the middle of an incredibly busy and kind of demoralizing work day, maybe I'm just projecting from my own visually inspired childhood.

But if nothing else, the question was what blind and partially sighted people want sighted people to know. Can we not have one social media thread without sighted people immediately butting in?

It took a matter of days for the Tim Walz "wholesome" memes to move on from "Tim Walz carries an extra ice scraper 'for situations like this' "-type stuff to start evolving.

Like the dinosaurs in Jurassic Park. Things got out of hand quickly.

There were a few I really don't like. (I saw about a dozen versions of the same photo of him idly petting a cat, captioned with "when you're famous they just let you do it" as if alluding to sexual violence against women like that, even if to say how far you are positioning yourself from it, is funny...it came off as smug and still misogynistic to me.) There were unsubtle digs at Trump and Vance.

There was the day of the trolls (just the one, as far as I can tell; I'm in awe of the admins and moderators of this open Facebook group!) where, when I called the trolls white men, I got told off by a white woman for being "negative" in a group that "is supposed to stay positive"; this is where I learned that "mentioning race and sex [sic] is never positive"!).

The trolling was really pathetic too. Apparently Tim Walz had a DUI once in the 90s! All they could do was throw out slurs that got deleted before I could report them and laugh-react at our comments -- which made me realize that, when when we were already laughing ourselves at posts like "Tim Walz thinks there's mustard in poteto salad," mockery can be difficult to do.

Last week I had to say that Tim Walz wouldn't let nostalgia for Garrison Keillor's radio show overcome the sexual harassment that led to the abrupt end of that show. I guess either a mod or (more likely) the person who left the gushing comment praising Garrison Keillor that I replied to has apparently deleted that comment, which deletes the whole thread so my comments disappeared too. I was very careful in my wording. I said people matter more than nostalgia and that Minnesota is the state that made Al Franken a senator and then stopped him being a senator and I was proud of that even though I voted for him.

Today I'm trying to tell the Tim Walz meme group that ableism isn't actually wholesome. )

However. It's pretty fun to get to say stuff like "They're raising a neurodivergent son in a particular context, and the more the rest of us understand about that context the better neighbors we can be to all neurodiverse folks." I don't normally get to talk like this any more!

D says that weaponizing my Minnesota Nice in the cause of social justice is very me. Which may be the nicest thing I've been told in a while!

The most horrifying detail in this story about a wheelchair user not being able to get to the stage to receive her award for disability work is hiding in the caption of the photo.

I am so jaded and cynical when it comes to ableism that I'm not often surprised any more, but I did a whole Mike-Hobbes-style wheezing, hyperventilating laugh when I read the caption under a photo of this white woman using a power wheelchair holds a fancy plaque while rolling her eyes and pointing over her shoulder to some steps up to a stage. (There's a podium behind her that is only suitable for a standing typical-height adult, so in the absence of other microphones she wouldn't have been able to be heard even if she had been able to get to the stage.)

The caption is "Despite a ramp being available, staff presumed Ms Landre didn't want one."

There was nothing else about this in the story! I want to hear how the staff that presumed that are never going to do so again.

Why not always have the ramp out? Why ever "presume that somebody didn't want one"?

The many possible answers to this (it's poor quality, they lied about the existence of the ramp, they assume no one ever wants a ramp because of systemic ableism and it didn't occur to them that this event would be any different...) are all bad.

just in time for #DisabilityPrideMonth, a candidate for today's election has been accused by his Tory opponents of faking his blindness, so that he could take a guide dog out to campaign and get voters to like him because of the dog.

To the point where the local society for visually impaired people has had to put out a whole statement about how this guy is actually blind, disclosing some of his medical history and details of how long he's been registered blind and involved with the local society, how many years it took him to get his guide dog. With the guy's consent, which is important, but ugh. It feels like Obama having to show his birth certificate, y'know? No one should have to do this.

His wife is also blind, and apparently she has been particularly hurt by these comments. I'm not surprised: if this happened to me I'd roll my eyes and shitpost about it (while also making official complaints/going to the media/etc!) but if I had a partner accused of faking a disability I'd be livid, especially if it's one I also have.

As Steve Darling rightly says, “it seems to pose the question, ‘How can he possibly be registered blind and be capable of doing something like this?’”

Anyway, his party has a good chance of taking the seat back from the Tories today, and I hope if he does he employs a load of blind people!

It really threw me when I realized that I'm much closer to the deadline for returning my PIP review than I thought I was. Not least because I had to factor in shit like weekends and the mail because I actually had to mail this form in like it's the goddam 1990s.

When my original PIP form was done digitally, and when the DWP knows to send me letters in large print, it's fucking bullshit that they send me their normal-ass form.

I sent it back with four pages of typed additions to my previous claim, so mostly about my ankle (but also I wasn't even on the current brain drug yet, and then there's testosterone...).

I was close enough to the deadline that I had to pay eight pounds in postage to make sure it'll get there in time, fuck everything about this.

I walked home from the post office feeling really deflated.

Having to work on this today was the last straw for deciding whether I am going to this black-tie gala dinner for work: a few days ago when I'd been a stresshead about everything to do with work, D had said "okay how about we go to Slaters after the gym on Saturday and sort this out" so that had been the plan but then I tried to imagine dealing with strangers about my body in an inadequate binder and then I tried to imagine carting all these clothes with me to London, working like normal that afternoon, getting myself into these clothes, finding a place I've never been to, being the only person wearing a mask, somehow eating enough food, getting from there to a hotel I'm supposed to book myself but am not at all sure how to do...

...and I couldn't. It was just literally unimaginable. Way too many difficult things in a row, without a breather between any of them. So I'll have to fess up on Monday that I'm not doing this. I hate that prospect, but I hate it a lot less.

But the weather was nice and since we didn't have to go clothes shopping and some people at the gym had mentioned it's Salford Pride, D and I planned to go to that. I was really glad for something to look forward to.

By the time I got home and D had had his post-gym shower, he'd learned that Salford Pride is now a ticketed event for crowd-control purposes, and that tickets were sold out. I'm so used to going to these small Prides that I forgot about tickets (I've bought a ticket for Manchester Pride once and it was in like 2009)! I'm glad Salford has been successful enough that they need to limit numbers, but I was disappointed to be kept out by this.

I had an okay afternoon: I sat outside, I helped MB re-pot some mint and oregano, getting myself and the patio covered in topsoil and water. I'm feeling a bit restless but utterly unambitious.

For lack of a better way to mark the occasion, I went back and re-read a social media thread I'd started while trying to fit both dayjob and PIP into yesterday. People showed me nice photos of animals and plants and other good things, and some said nice things about me.

To spare my blushes and your scrolling finger. )

I've saved my favorite for last:

one of the most Erik-Supreme-Competence I can think of is how, despite the overwhelm of the task at hand, you are taking the time to not merely acknowledge all the cool things people are sharing, you are enthusiastically being excited about them. What a joy it has been to read this thread - as much for your generous responses as the wonderful sharings.

You are the key to this - the insight to ask and ask for things that will brighten not just your day but anyone lucky enough to find this thread - and then enrich the whole experience by folding your joy into the mix. This is amazing and so utterly you being yourself and I wish you could be building a list of all the ways you shine at being Erik (and we could all blurb that list like on a book jacket "astonishingly important... 100% makes the world a better place")

And then five heart emojis in a row. Five!

She's right, I absolutely did dive in to this thread, almost everyone got me reflecting their reply back at them: it's great to see ducks, I'm glad your dog is enjoying the park, and yes that whole thing about the Iron Pigs... It really does cheer me up to get out of my own head, that's what helps the most at times like this. I can recommend it, if you're having a tough time yourself.

And I kinda found some way to mark the occasion of having finished the terrible disability hoop-jumping. I might not have gotten to partake of the queerness and sunshine at Salford Pride, but I manufactured something similar.

There's currently a PIP consultation going on, as the outgoing government seek to impose ever-more-brutal restrictions on the ever-growing number of disabled people (whose numbers this very government substantially contributed to and now blames on a "sick note culture"), in the vain pursuit of votes from ableist bigots who aren't interested in the details of either the proposed or current systems.

Today at lunchtime I attended a (virtual) focus group to inform RNIB's response to the consultation.

Taking part was, as I expected, affirming and vaguely therapeutic, but it was even more exhausting than I had expected.

Afterwards, when the dog very politely and happily asked me to take him for a walk, I saw the mail has arrived, including the forms I have to fill out for my own PIP review.

Which, despite this claim having been made online, were sent to me on paper. And despite getting my PIP letters in large print, this is only in standard print.

Next weekend D and I are going to Electromagnetic Field, "a non-profit UK camping festival for those with an inquisitive mind or an interest in making things: hackers, geeks, scientists, engineers, artists, and crafters." We have friends who go/have gone, and D has been interested in this since the last one -- it has happened every other year.

About three weeks ago, we were invited to look at the list of workshops, talks and other suchlike that people had volunteered to give. Showing an interest at that point would help organizers prioritize and allocate space to things, so I was keen to help out, especially as someone only interested in the less-techie things.

I spent maybe ten or fifteen minutes on the website after dinner, and by the end of it I had vertigo, the beginning of a migraine, and had to go to bed at like 7:30 that evening.

All because the website only has dark mode. This is what happens when I try to use dark themes.

I was really surprised, at first, that such a nerd thing didn't have any other options. But then I shouldn't have been surprised; my "favorite" example of how light themes are treated is in how Discord explained their approach to theirs:

Even within our office, it was hard to find more than one or two actual light theme users. Our small team of designers didn’t design with it in mind when creating new features. It became an afterthought. Testing on light theme was rare, and considered a chore.

It eventually became a Discord community inside joke that light theme was bad and you were bad for using it.

(That post is almost five years old and it was written to announce the new golden age of light theme; I started using Discord after that and I still hate it, haha. But it's amazing to see how much worse it was! The sidebar was still dark! Because no one could need to read those words too! The contrast is terrible! If you love dark so much why is the text medium-grey?! The fonts are so thin! Fonts are the thing that shouldn't be light even in light mode! (Wow that link is from 2016, read it when it was new, I've been referring to it ever since, and the problem still exists!))

D kindly emailed EMF to ask about a light mode for the website at that time. He never got any response.

Yesterday and today we've been sent emails with a much more detailed schedule and a request to sign up for things by Wednesday. I idly clicked on the link and when I saw the website open I panicked at the sight of it and quickly closed the tab again. That's when I asked D if he'd had a reply to his email. He hadn't, so he opened am issue on their github, explaining that the lack of a light mode means I'm unable to engage with or contribute to EMF. This quickly got a reply, but not an encouraging one.

Thanks for the feedback! Unfortunately adding a different colour theme is quite a lot of work - we certainly won't have time to add it for this event, and I don't think we can really commit to maintaining two colour themes in the long term at this point either.

For what it's worth, the website does meet the WCAG guidelines for minimum contrast (with one or two exceptions I just spotted and will try to get fixed). Not trying to diminish your partner's experience here, but we do take this seriously.

Personally I think the light-on-dark design is getting a bit tired and my preference is to try and move towards a dark-on-light theme for our next redesign. So we will definitely take this into account then.

Neither of us know anything about web development, but I'm not used to hearing that it's prohibitively difficult to have light and dark modes...and indeed an online pal has confirmed for that it shouldn't be, for what that's worth.

It all seems overly defensive to me. Mentioning the WCAG standards for color contrast felt off; I never mentioned problems with the contrast. It does actually matter what the colors are, as well! Combined with "not to diminish [my] problems, in the midst of absolutely diminishing my problems, it was just not great.

I'm sure from this person's perspective it looks like "someone waited until the last minute to complain, we can't overhaul everything in a few days..." which I get makes me sound like an asshole. Especially when this is all done by volunteers. But it's frustrating because a few days before the event is when I've been asked to interact with the website. Previously I'd sort of ignored it and gotten my information through the sighted person I'm going with. Which is not great, but that kind of thing all disabled people will recognize because that happens a lot!

D, bless him, was willing to brush off his rudimentary CSS skills and bodge something together that I (and anyone else who wants a light mode and doesn't care about the aesthetics too much) can use. He had a briefly frustrating but apparently educational afternoon figuring out how to make that happen!

Migraine

Apr. 29th, 2024 09:36 pm

I woke up from bad dreams -- usual anxiety stuff, plus the disappointing feature of imposing gender dysphoria on myself to attend friends' wedding in a frilly pastel dress; even in the dream I was confused about why I made myself so miserable and I wasn't convinced by my own thought process which was just well, it's a wedding so I have to; even reminding myself upon waking that the first time I wore a masc shirt and smart trousers/dress pants to friends' wedding was ten years ago now didn't release the grip that this unsettling image had on me all day.

Anyway, I woke up from bad dreams with nystagmus so bad that D could tell just from looking at me that my eyes weren't working. It's not a subtle condition, heh. He gave me a much-needed cuddle for the bad dreams and then went to fetch me my work phone from downstairs so I could look at my schedule and see how annoying it would be to skip work today. Fairly annoying, it turns out, and also I started to feel a little better pretty quickly (while still being bad enough at seeing that I didn't even take my glasses downstairs with me much less wear them, until after noon). Determining that I would not sleep, I figured I might as well sit in front of my computer rather than just sit around and be bored.

By the time I came back to my computer after lunch and I was thinking hm I think I might be starting to feel better from this migraine... Then I typed in my password and it didn't work. I frowned, sure it was correct. Did it again. Definitely got it right this time! But I was still locked out. Then I realized I was using the password for my own laptop, on my work computer. A thing I'd never previously done in almost two years at this job!

So yeah. The thing about migraines is that they affect your brain which is also what you rely on to do stuff like "assess how badly this migraine is affecting you."

I wasn't in pain but I was having other weird effects. Like, I was sitting in a fairly dull work meeting (punctuated by the odd moment of absolute shock, like when I asked how a person whose sight doesn't allow them to identify the ID that a public transport support staff member apparently wears on their jacket, like in a little laminated pouch, someone suggested putting braille on the ID which, even apart from being useless to the 90% or so of visually impaired people who don't read braille, would necessitate grabbing the stranger's chest and groping at it for the braille)... Anyway, even sitting in the dull meeting I was so physically anxious that I was shaking like a leaf. Mentally I was fine and it was weird to almost observe myself in this unwarranted physical state.

Then kinda the opposite happened after work when I remembered that the trans weightlifting class I go to some Saturdays now has an associated circuits class on Monday evenings and now I really wanna go tonight, even though I probably still have a migraine and even if not I'm always exhausted by the postdrome so this is just a ridiculous idea. I took it as further proof of how broken my brain is right now. And how much I like circuits. And how my migraine-riddled brain craves endorphins.

Saturday was such a dramatic example of how I can be one of those happy fuckers who ends up absolutely gleeful from exercise: I'd slept very little on Friday night and felt truly awful but had booked for the gym and D was going too so I didn't have to get the bus and the tram...but even so in the car all the way there I was fantasizing about just not getting out of the car or running away or just doing anything at all rather than an hour of weightlifting. And then long before the end of the hour I was bouncing off the walls, delighted and full of enough energy to get me through all the rest of my plans for the day. It doesn't always work for me (often I am left only tired and with the vaguest sense of accomplishment) but when it does work it's a hell of a drug.

It was one thousand percent the right idea not to go to the gym when I didn't even know if I still had a migraine or if I'd moved on to the always-exhausting postdrome stage. But now that I've had to go to bed without my endorphins, of course I am wistful about them, heh.

For years now, [personal profile] diffrentcolours has been saying he wants to take me to the Isle of Wight to see the WWII bunkers whwre British space rockets were tested in the 50s, because he knows I love space history. He'd been to this site with [personal profile] mother_bones previously, so he knew that while cars ordinarily don't have access to it, blue badge holders can drive up to and park at the site.

So today we woke up early to get the ferry (I'd never been on a ferry before! and despite learning most of what I know about ro-ro ferries being on a podcast about engineering disasters, I had a great time), at what his mum warned us was prohibitive cost (it really was eye-watering), drove to The Needles, and found a sign at the car park that said "no unauthorised vehicles can go this way, call this number to get authorised for accessible parking." The person in the ticket booth said the same: we had to call that number because there's only one accessible parking space up there. So it was just a matter of logistics?

D tried calling the number, no one answered. He tried again and couldn't get through. I didn't do any better trying on my phone. He was really upset by this point because the other option was paying for parking here and paying for the tour bus that is allowed to go up to the New Battery as its called (WWII is new if the old battery is from the Napoleonic War), or walking a mile uphill which he was assuming my ankle wouldn't be up to.

I was so angry at this -- why make everyone call once they get there? why can't the person who's dealing with parking down here also make these arrangements via landline? -- that I was more than sure enough I could walk. I didn't want to wait half an hour for a bus.

And I did enjoy the walk, though it was very windy. (Apparently we're having another named storm; I can hear the wind howling outside the window now and I guess it's worse at home. I'm glad it doesn't seem to have bothered Gary; wind often does because he doesn't understand where the noise is coming from and it clearly unsettles him. But MB has said he's been good all day and took himself off to bed at a very reasonable hour this evening.) But I did not enjoy the terrible inaccessible system that made it necessary.

To top it all off, two cars came past us on their way down as we were walking up, and when we got there, there was one car parked in enough room to have held four cars. We would have been fine. It would've saved me a lot of energy I could've used on more of the area. My ankle is still healing, and I'm lucky to have felt pretty good the rest of the day (and extremely glad for my all-terrain cane, which was perfect for this situation), but I'm still very definitely only given a certain amount of walking spoons a day and I shouldn't have had to spend them all on this.

D and I had a lovely day together, as we reliably do no matter how we spend the time with each other, but it was a new way for accessible routes/parking to be completely inaccessible, and that's never fun to discover.

I saw this post, by a disability rights lawyer, talking about extending accessibility features to more people who've aged into disability and who don't think that they're disabled or that accessibility menus are for them, and I've been thinking about it ever since.

I love that it includes good questions, answers, and good strategies to get more accessibility into the hands of more older people, and they sound like good ones. I think it was [personal profile] silveradept who I saw muse on how older people benefit most from learning about new/unfamiliar tech things through sources they trust and consider authoritative, and I love to see that reflected in these strategies, where the sources might be AARP, phone store staff, or their loved ones who found out about this via TikTok.

This topic also has me thinking that another way to address people not knowing about things that may become relevant to their changing bodies as they age is to address ableism as far and wide in society as possible.

The writer asks her dad great questions, like does he consider himself deaf (no), a person with a disability (no), disabled (no), or hard of hearing (yes). And there can be lots of reasons why someone who watches TV with no sounds at all, captions only, says he doesn't have a disability and he's only aware of accessibility because it's relevant to his daughter's livelihood. I wouldn't speculate on a specific stranger's reason for not thinking of themself as disabled, but one of those possible reasons is internalized ableism. Just ambient, systemic ableism that we all (including people who do identify as disabled!) can be affected by. Heretofore-able-bodied people have decades of thinking of disability as Other. Quite a lot of decades, in the case of an elder who's only recently acquired an impairment in something they'd previously not been impaired by. It can take a real paradigm shift for someone to start thinking of themselves as something that's been distant and by overwhelming consensus worse than their previous identity.

Of course I'm thinking of my own parents too. My dad just had surgery to repair a torn meniscus. Before he knew that this is what was causing his pain, he hoped he could "just get a cortisone shot and go back to normal." Didn't know the word ibuprofen (literally he struggled to pronounce it, and that's a whole week after I suggested it to him!). My mom said after the operation he walked with a walker only for "a few days."

She's no better: the very first thing she told me about his surgery on Skype today was to grumble "not that you'd know it" after mentioning that it had happened earlier this week. She resents him for getting better quicker than she was after a broken ankle a few years ago. My parents are both desperate to not think of themselves as disabled even temporarily.

Meanwhile here I am, taking advantage of every ambient mobility aid or adaptation available in my household in the wake of my broken ankle, whether technical (grab rails, waking cane, shower chair) or social (we've all agreed that until further notice I have dibs on the spot in the living room where I can sit with my foot elevated all the time).

But I grew up thinking the same way as my parents. It's the disabled friends I started to make only in early adulthood that taught me a better culture is possible. One where we work on ridding ourselves of shame and of the veneration of individualism. One where we recognize that everyone is interdependent, there's never been only one right way to succeed and that success isn't going to look the same for everyone anyway, that there's as many ways to live a fulfilled life as there are people.

I think younger disabled people can play a big role in helping older people can learn about the benefits of this kind of culture as well.

And devs can learn it too, to go back to the iPhone example. Maybe the 29 accessibility options don't only have to exist in their own special section. The article writer's dad was never going to look at a menu on his phone called "accessibility," even though there was an option there that makes his life better every day. A lot of people benefit from, say, larger text or live captions or reduced animation who never think of themselves as disabled or these as accessibility options. They can also be just "options," other ways for the display or the notification sounds or whatever to behave. (While also staying in the accessibility menu ideally, because that's where many people are used to finding them, and also it can be way more accessible to go "okay, here's the 'vision' section, that's what's going to be relevant to me" rather than having to wade through screenfuls of irrelevant-to-me bells and whistles in the display options to find "high contrast mode" or whatever.)

It's a tricky balance, between disability pride and wider awareness, a tension I feel in all my thinking about how I as a disabled person interact with an ableist world. Being "integrated" or "mainstreamed" isn't good because it makes my access needs less shameful by being more "normal." Numbers don't legitimize them; they'd be just as important if it were only me who needed magnification and good color contrast and no animations. But it's not just me, so it's good to put such options in front of as many as possible or the people who would benefit from them.

The other day I was interested to read that, at least in the U.S., self-checkout machines may actually get less common in stores.

While self-checkout technology has its theoretical selling points for both consumers and businesses, it mostly isn't living up to expectations. Customers are still queueing. They need store employees to help clear kiosk errors or check their identifications for age-restricted items. Stores still need to have workers on-hand to help them, and to service the machines.

The technology is, in some cases, more trouble than it's worth...

Retailers may continue to rely on the technology, but many aren't putting all their farm-fresh eggs in the self-checkout basket. Instead, they're increasingly giving customers the option to choose between human and machine.

For the customers that do choose to do the labour themselves, there's one thing Andrews believes won't change. However ubiquitous the technology is, and however much consumers get used to using the kiosks, shoppers are likely to find themselves disappointed and frustrated most of the time.

"It was part of a larger experiment in retail in trying to socialise people into using it," he says. Simply, "customers hate it".

I am glad to hear that a mix of human and machines is likely to remain available at checkout because I know some of the customers who not only don't hate it but prefer it: Andrew was always delighted when he could get through a trip to Asda without having to interact with another person at all. The touchscreens and practically-hidden bar code scanners on those self-checkout machines mean I avoid them whenever possible, but the best accessibility comes from having options, because whatever's a nightmare for one person is going to be essential for another.

Almost as soon as I'd read this, I was reading takes on how this phenomenon could apply in other areas. Of course I was thinking about accessibility; people who work in tech were thinking about tech.

Some of those takes overlap; like number one here is "The user is always inexperienced." People who just buy groceries have never scanned groceries as much as someone who's done that job. Also, independence is a myth. They word it differently; this is how I am wording it because some disabled people and groups speaking for them emphasize "independence" and it drives me up a wall, because none of us are independent.

If you scan an item twice, select the wrong payment method, accidentally get charged for a bag when you brought your own, forget to scan your discount card at the right time, or make any other trivial mistake, you are now at the mercy of someone else. When a problem does occur, a staff member has to notice it, come to your aid, figure out what happened, and correct it. You were promised self-service when, in fact, you are so disempowered that you can't troubleshoot or correct a single thing that might go wrong.

This makes me think about the campaigning against closing almost all the train station ticket offices in England. Apart from all the ways those machines are inaccessible, machines contribute to the unnecessary expense of train fares, already a particularly complex racket that is expensive at the best of times and ensures people pay too much when they buy the tickets themselves. You have to be an expert to understand how to buy appropriate, never mind cheapest, fares, sometimes even making an journey regularly doesn't leave people confident in their ability to get the best price and not get treated like an illegal immigrant by the train guards.

The particular disempowerment of waiting for someone who looks sixteen to determine that I'm old enough to buy ibuprofen is something that occurred to me recently. The need for humans to intervene every time the machine thinks you've scanned an item twice when you haven't, doesn't think you've put it in the bagging area when you have, and vice versa means the few staff who are employed expect to be called over for false positives as much as any actual needs. I've been age-verified by people who didn't even seem to glance at me. Trying to split the checkout tasks into those that can be done by shoppers and those that must be done by staff hasn't really proven to be very effective or fun for either group, in tasks that mostly weren't all that fun to begin with at least there's a smooth process when the person who's processing the rest of my groceries is also making one extra gesture when they get to the beer.

Lately I'm beginning to wish I had a more academic background in disability. I can see so many ways it would be useful for my job.

I've been finding links from social media like this which I lifted the list of disability models from -- particularly Critical Disability Studies and the social justice model of disability -- to include in a work e-mail (the work e-mail was a thing of beauty that I probably spent too much effort on especially because it will never have the audience it deserves).

And this was written four years ago and is articulating ideas directly relevant to my job role and which I'm only beginning to fumble toward because I'm starting from first principles.

If you want to know what I think about and am frustrated by the lack of in my work, here are some long quotes )

The first thing I heard about my physiotherapy referral is that I had been discharged

The saga! Has a happy ending though: tl;dr I got my first appointment today. )

So anyway, today the very kind [personal profile] diffrentcolours came with me because I was convinced I'd get lost finding the part of the hospital I needed, and indeed we did get pretty lost (the signs were terrible, but luckily people were nice about directing us) but it was also good having him there for the appointment. He took notes of the exercises I was told to do and we ended up in a funny routine where the physio asked me a question, I answered it, and then D and I went off in some kind of familect-laden or generally confusing-af tangent while the phsyio took advantage of this time to type up notes on whatever I'd just told her.

The phsyio had a ponytail and was named Becky and was in all ways exactly what I thought a physiotherapist would be like...except she was awesome about blind stuff! When she called my name of course I bonked my walking cane into something in the process of walking towards her, and then did it again in the short trip down the corridor. She seemed surprisingly (to me, but I guess that's being a physio!) alarmed at this even when I brushed it off as normal for me (and I wasn't hurt at all; it was the cane that bonked into things, my squishy human body was untouched) and said "would you like me to guide you?" and stuck her arm out just slightly in exactly the perfect way for this. She was so proactive and so skilled and so casual about this that I was actually confused -- I do not expect any of this from the general public! -- and figured she had pretty close contact with someone visually impaired. Sure enough: her mum (she later told me that she was pleased at getting to tell her mum that yesterday was World Braille Day because she saw it in a work email and her mum didn't know about this even though she's a braille user; that was cute).

The appointment was reassuring on a number of levels. For one, she told me that all they can do when someone still has foot-jail is get them to like wiggle their foot around a little. The real work starts at the stage I'm at now. I did tell her I'm only unofficially at this wearing-both-of-my-shoes stage, since my followup fracture-clinic appointment was delayed by the holidays and then canceled by the junior-doctor strike, but she seemed totally unbothered about that and basically assured me I wasn't doing anything wrong by abandoning foot-jail based solely on vibes.

She measured my range of motion which has gotten surprisingly good (one of the big reasons I abandoned foot jail is that it was actually hurting me more to not be able to move my ankle than it does to move it) and is now only slightly less than my other foot. She also found that ankle to be weaker than the other one to the expected extent ("otherwise why would you be here?"), nothing to worry about. She showed me the exercises to do, gave me the resistance bands for them, and I'll see her again in two weeks!

She even said I can go back to the gym (very carefully of course!), and said a few minutes a few times a week on an exercise bike with low to no resistance would be good for my ankle, as long as it doesn't cause me any pain. So that's exciting. My trans gym class doesn't start up again until next week so I'm looking forward to doing a super-careful version of it then.

I'm glad I didn't really miss much in practical terms from not starting this a month ago. But I do wish it had happened for the sake of my mental state; I've been feeling confused and abandoned to my own devices, which aren't very good! Having no experience with this kind of injury, and finding that I wasn't in pain at the time if I overdid it but only that night when I couldn't sleep at all meant that I was always conscious of the possibility of overdoing it and setting myself back without knowing it at the time. But also I didn't want to be too driven by avoiding pain and fatigue because that would set my recovery back too. But without help I couldn't know which kinds of pain or fatigue to avoid and which to induce!

She also reminded me that ice and ibuprofen are still a good idea even trough I'm not in pain because I still have swelling (and to be fair sometimes even soreness) on the inside of my ankle where there's a ligament the surgeon didn't fix because he said it doesn't make a difference to people's recovery. So I did both of those things yesterday evening too.

So I'm feeling so much better now, mentally. Physically, I was totally exhausted by the longest trip out I've made since I broke my ankle (which is why this entry is going up late). Just talking to someone I don't live with felt new! It made me laugh just how much D and I were caught up in our own in-jokes and references and stuff; listening to us and imagining what we must sound like to strangers in the physio department was so funny to me. I am just not suitable for human company these days.

I came home and barely got through the rest of the work day, when it was done I immediately went to bed and slept so hard afterwards that when D woke me up to tell me dinner was ready I didn't even know where I was or what day it was.

This is one of those days, like the king's speech, when I have to pay attention to UK politics because of work, and I hate doing that!

After the "Autumn Statement" of the national government's upcoming budget, one of my colleagues asked about it, "What does everyone think, scores out of 10."

Another colleague replied, "I think I am in a state of mourning."

I wasn't gonna write about this, and then I did. Nothing in here that disabled people in the UK need to read, but in case the rest of you want some context/my thoughts... )

[309/365]

Nov. 5th, 2023 07:55 pm

I broke my ankle and dislocated it. It needs surgery but that can't happen for some days yet. I finally got to go home late this evening.

gory details...mostly not gory )

So today I saw a link to this thing, which is more business-brain than I'd usually be interested in but this seemed so apropos for where my thoughts have been lately.

It starts with a vague anecdote about "a small group of leaders" gathering most of their people for two days of talking about "big changes to their organisation's mission."

The writer goes on, "These leaders were talkers. At the end of the second day of this, they were amped up and excited about the plans that had been hashed out." She contrasts these "talkers" with "writers":

The writers were on the whole befuddled and exhausted; they weren‘t sure what had been decided on, and when they tried to reflect on all that talking, it was a blur. They could feel the energy of the room was such that something exciting had happened but they didn‘t quite know what to think of it. They were uncertain if they had made themselves clear; they were uncertain of what they had wanted to make clear. They wondered if they were missing something, but they couldn‘t articulate what it was. They too sent thanks and thumbs up emojis, but they went home with a vague sense of dread.

I feel so seen here.

I do still think all the stuff I talked about yesterday plays a part too: disability, gender, race, class... But some of it is just personality or extro-/introversion or whatever too. There's more to it than this talker/writer binary (which the author does problematize a little too) but I do think this is a really interesting frame for me to use about work.

She says

In most orgs, talkers are overrepresented among the leadership [because] most of our models for leadership—meetings, town halls, presentations, interviews—privilege talkers...

The result is that a great many orgs have talkers at the top and writers down below, but because power obscures difference, the talkers are very rarely aware of this setup.

Power obscures difference is definitely one of the things I was fumbling around and spilling much more metaphorical ink trying and failing to say! Having such a succinct way to state something so prevalent in my life would already made this essay valuable to me, even if nothing else about it was.

The essay goes on with advice about what to do with this binary, but for me it was enough to stop here and just bask in having a situation I have been struggling to describe be explained so precisely.

What the leaders I observed did was optimize for their own mode of thinking.... In the course of that optimization, they effectively disenfranchised most of the writers among them. They left a lot of good brain power and potential alignment on the floor, and they didn‘t even realize it was there as they stepped over it on the way out the door.

I saw this because the author shared it on Mastodon, and I replied with my profuse thanks and one additional thought: I said "I'm frustrated at the ableism that's present in a talker-led society, even in groups that are for disabled people. And also, the talker ideal is less suitable without mitigations we rarely have in the ongoing global pandemic, so that's a disability justice issue as well." She called it "an astute observation," so that feels good anyway!

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