Laptop whinge agaaaain

[cosmolinguist]

One of the things that makes me most angry about the DSA tech support people taking my laptop away and imaging it is that I'd just gotten a tough problem fixed with the most important bit of assistive tech I have, the screen reader/magnifier. It took hours of shared-screen time when I should've been revising for my exams, and more than one phone call to the manufacturer to get it fixed.

And since they wiped that Windows installation, the original problem has come back now.

I am so tired I could cry.

Comments

[barakta]

Argh! Maddening.

This is why I get pissed off when people assume the AT suppliers do a good job.

Did you get a reply to your complaint?

[cosmolinguist]

Yeah I had some defensive emails and a bunch of phone calls I ignored because both people who'd emailed me (one being the same tech support guy I always deal with; I don't even know if there are others) were so defensive: they're sorry they took a long time but they're very busy and some people are on holiday and they're very very sure they didn't do anything wrong by imaging the laptop and sending it back to me with no warning that it was basically unusable because of the lack of software or settings.

I did end up figuring out the printer drivers (clearly in a less elegant way then before, but fuck it the printer works) and got Word back and have figured out almost everything I could.

I still don't have my files of my first-year notes and PDFs I wanted to keep. The original email said BB still have them on their server but they didn't say anything when I told them I don't have them on my laptop and can they give them back to me please.

[jesse_the_k]

TERRIBLE.

[barakta]

Sadly it comes down to 'students' chasing :(

Blaming being busy is not OK, their job is to do their job not whine.

So sorry :(

[quantumcupcakes]

WTF that's a terrible way to treat you. I'm so sorry :(